Privacy Policy

December, 2009 Privacy Policy

The operator of this Site is California Closet Company, Inc., a California corporation (“California Closets” or “we” or “us”) that owns the California Closets business concept. Although this Site located at, is presented by California Closets, we allow our independent franchisees to operate Web pages, on this Site if they choose to do so. The franchisees who have pages on this Site have agreed to be bound by our Terms of Use and Privacy Policy will apply to the collection of personal information on the Web pages they operate within this Site.

Please note, however, that California Closets is not responsible for the content of the franchisees’ Web pages or for their privacy practices. If a participating franchisee engages in unlawful or inappropriate online conduct, or violates this Terms of Use and Privacy Policy, we may at our discretion remove the franchisee’s page(s) from this Site until we receive assurances that the franchisee’s online conduct will conform to applicable law, industry standards, and California Closets policy. If you have any questions or concerns about the Web page of a franchisee of California Closets, please contact us at

This privacy policy applies to the personal information we collect via this Site, but it does not apply to personal information that California Closets, its affiliates, or its franchisees collect offline.

The California Closets Web site may contain links to other Web sites not maintained or related to California Closets. These links are provided as a service to users and are not sponsored by or affiliated with this Web site or California Closets. California Closets has not reviewed any or all of the sites hyperlinked to or from this Web site and is not responsible for the content or privacy practices of other Web sites. The links are accessed at the user’s own risk, and California Closets makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to this Web site. Web sites that are accessible by hyperlinks from the California Closets Web site may use cookies. California Closets encourages you to read the privacy statements provided by the other Web sites before you provide personal information to them. California Closets does not implicitly endorse third-party sites hyperlinked to this Web site.

By submitting your personal information on our Site (for example, if you complete an online form seeking more information about our design services), you agree that we may collect, use, store and disclose your personal information in the manner described in this Privacy Policy set forth below and elsewhere on the Site.

California Closets Privacy Policy
California Closets is committed to both protecting the privacy of users of this Web site and to providing those users with as many opportunities and services as possible. This Privacy Policy covers California Closets’ treatment of personally identifiable and non-personally identifiable information that California Closets collects when users and visitors to this Site use the Site’s features. Except as otherwise required by law, this policy does not apply to the practices of companies that California Closets does not own or control, or to people that California Closets does not employ or manage.

What Types of Personal and Non-Personal Information Does California Closets Collect?
Personal Information means information that identifies or can be used to identify an individual.  It includes, for example, name, home address, telephone number, and email address.  As explained below, you have the option of submitting Personal Information to us while visiting our site.

  • California Closets collects the following personal information on the Site, including in areas such as Franchise Opportunities:
  • If you request information about California Closets products or services or franchise offerings through our online form, we will collect your name and contact information, plus any other information you give us. You can choose whether California Closets will use this information to send you regular updates and offers.
  • Also, like most Web sites, this Site gathers traffic patterns, site usage information, and other aggregated data in order to evaluate our visitors’ preferences and the effectiveness of our Site. This aggregate data does not identify you individually.

If you send an e-mail to a franchisee, he or she may store any personal information that you include in the e-mail. Some franchisees utilize their own centralized software system to maintain such information.  Each franchisee is independently owned and operated and California Closets is not responsible for their individual privacy policies.

We do not knowingly collect any personal information from children. This Site is directed to adults at least eighteen years old, and when a user discloses personal information on this Site, the user is representing to us that he or she is an adult.

What Does California Closets Do with the Personal Information It Collects?
We may use your personal information for various purposes.  For example, we may use it to provide you with the information and/or services you request. (Please note that in order to fulfill your request, we may need to share your information with our affiliates, franchisees, agents, and/or vendors.)

We may also use the information to send you updates about new California Closets products and services, promotional materials, or coupons unless you have informed us you would rather not receive this information. You can decide at any time to decline further updates from California Closets by sending an e-mail to with “UNSUBSCRIBE” or “OPT-OUT” in the subject line. We are not responsible for and do not control franchisees’ communications with you, for any purpose. If you do not wish to receive further email communications from a franchisee, you must contact that franchisee directly.

Finally, we use your personal information to analyze the effectiveness of our online and offline marketing efforts and to develop products, services, and marketing programs.

We do not sell or rent to third parties any of the personal information that you disclose to us.

Does California Closets Share My Personal Information with Others?
We may share your personal information with our affiliates, franchisees, agents, and lenders to or investors in our company.  For example, we may share your personal information with a vendor so that the vendor can help us deliver promotional mailings and coupons to you.  You can opt-out at any time of direct marketing from California Closets by contacting the corporate offices of California Closets at If you wish to opt-out of direct marketing from a franchisee, please contact the franchisee directly.  We are not responsible for and do not control franchisees’ communications with you, for any purpose.  We do not authorize third parties unaffiliated with California Closets to make independent use of your information for their own purposes, such as for direct marketing. However, our franchisees and affiliates may use the information to contact you. Please contact them directly if you do not wish to continue to receive such communications.

We may disclose information to law enforcement agencies or others if we are legally required to do so. In addition, certain statutory authorizations allow us to disclose personal information in emergency situations.

We may disclose, transfer, or sell the personal information collected through our Site as an asset of the company in conjunction with due diligence for or completion of a merger, reorganization, or sale to a third party of our company or a major portion of its assets. Although we do not currently anticipate such an event, changes to our privacy practices may result.

How Can I Access My Personal Information?
At your request, we will provide you with an opportunity to access and, if necessary, correct the personal information that you submitted via the online form and that is stored on our databases. To make a request, please contact us by sending an e-mail to We reserve the right to confirm the identity of the requester and limit the frequency of an individual’s requests. If you would like to access or correct personal information sent online to a franchisee, please contact him or her directly.

Will this Privacy Policy Ever Change?
We reserve the right to make changes to this Privacy Policy from time to time. If this Privacy Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we will share it with other parties.

Use of Cookies
Cookies are pieces of information that a Web site transfers to an individual’s hard drive for record keeping purposes. Cookies make Web surfing easier for you by saving your passwords, purchases, and preferences while you’re at our site. The use of cookies is an industry standard; you’ll find them at most major Web sites. This site uses cookies. By showing how and when guests use the site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on data such as total number of cookies to retrieve information from your computer that was not originally sent in a cookie. Except as described below, California Closets does not use information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties whatsoever. California Closets does not use cookies to identify specific individuals, except in such cases as online shopping and contest registration (where a cookie allows you to enter a contest every day without registering again each time). You may occasionally get cookies from our advertisers and/or partners. California Closets does not control these cookies, and a different cookie policy may apply to them. The use of advertising cookies sent by third-party servers is standard in the Internet industry. Most browsers are initially set to accept cookies. If you’d prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of the site will not function properly if you do so.

Security of Personal Information
California Closets has implemented technology measures to protect any personal information you submit from misuse and loss, such as firewalls and password-protected areas using established industry standards. These measures are also designed to protect personal information from unauthorized access, modification, and disclosure, but please be aware that no data protection measures are entirely foolproof when data is transmitted and stored over the Internet. We will update these measures as new technology becomes available, as appropriate.

Other California Closets Web Sites
This Privacy Policy applies only to this site. The policies of other Web sites operated by California Closets franchisees may vary because of local customs, practices, or laws or due to circumstances unique to that Web site. Please review the privacy policy of each Web site to determine the privacy policies of that Web site.

Contacting California Closets
If you have any questions or need any further information, please send an e-mail to the following address:

You may also contact us at the following address:

California Closet Company, Inc.
Attention: Corporate Counsel
610A DuBois Street
San Rafael, California 94901